The User has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 days from the day on which he or a third party, other than the carrier and the person designated by the User, acquires physical possession of the last good.

To exercise the right of withdrawal, the User is obliged to inform

Antica Farmacia della Porziuncola

Piazza Porziuncola, 1

06081 Santa Maria degli Angeli



of his decision to withdraw from the contract by an explicit declaration.

To comply with the withdrawal deadline, it is sufficient for the User to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, all payments made in our favor will be reimbursed, excluding delivery costs (with the exception of additional costs resulting from any choice of type of delivery other than the less expensive type of standard delivery offered by us) , without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.

These refunds will be made using the same payment method chosen by the User for the initial transaction, unless he has expressly agreed otherwise. In any case, you will not incur any costs as a consequence of such reimbursement. The reimbursement can be suspended until the goods are received from the seller or until the consumer demonstrates that he has sent the goods back, if previously.

The right of withdrawal is excluded for goods made to measure or clearly personalized.

Therefore the articles for which the Personalization service is requested can not be returned.

We will collect the goods without undue delay and in any case within 14 days from the day on which the User has communicated his / her withdrawal from the present contract. The deadline is met if the aforementioned User has returned the goods before the expiry of the 14-day period.

The costs of returning the goods will be at our expense.

The User is only responsible for the diminution of the value of the goods resulting from a manipulation of the same different from that necessary to establish the nature, characteristics and functioning of the product.

For sales outside Italy, shipping costs for returning products are charged to the customer.


Antica Farmacia della Porziuncola is not responsible for any delays in deliveries due to customs controls or force majeure.


After sending the order, the customer will be sent an e-mail from with all the instructions to follow the progress of the package.


After placing the order, the Customers undertake to accept the delivery of their goods. Beyond the second delivery attempt, if the package is not delivered due to reasons attributable to the Customer (wrong address, always absent recipient, incorrect telephone number, etc.), a new shipping cost must be paid to receive the goods.

If the customer refuses the goods, at the time of delivery, the shipping costs and / or customs charges will be deducted from the refund due to the customer.

After 2 unsuccessful delivery attempts, the customer will have to go to the local courier pick-up counter.